The Fourth Transition
A plain-language guide to why AI, like electricity, the telegraph, and the computer before it, will underdeliver until we build the missing layer around it.
The most capable software ever built is being handed to the largest companies in the world, and inside many of them it is quietly letting people down. The demo impresses. The pilot often works. Then, somewhere between the pilot and the real operation, the thing weakens and fades.
The easy explanation is that the model is not smart enough yet. I spent most of the last decade helping startups and large companies try to put new technology to work together, watching what happens after the model is already good enough, and I came to think the easy explanation is wrong. In most cases the model is not the problem. The problem is that the world around the model has not been rebuilt to fit it.
That is not a guess. It has happened three times before.